Privacy Policy

Rozana Luxe

Last Updated: October 2026

At Rozana Luxe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or communicate with our team.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name

• Phone number and email address

• Billing and shipping address

• Order details and purchase history

Payment Information

• Payment status, transaction references and related details required to verify your order.

• Payments may be processed by third-party payment service providers. We do not intend to collect or store complete payment card details unless a specific payment process expressly requires it and appropriate safeguards are in place.

Technical Information

• IP address, browser type and device information

• Website usage data, browsing activity and interactions with our website

• Cookies and similar technologies used to improve website functionality and customer experience

2. How We Use Your Information

Rozana Luxe may use your information to:

• Process, confirm and deliver your orders.

• Communicate order updates, delivery notifications and customer support responses.

• Process eligible returns, exchanges and refunds.

• Improve our website, products, services and shopping experience.

• Understand customer preferences and analyse website performance.

• Send promotional emails, messages or updates where permitted by law and subject to your preferences.

• Detect, investigate and prevent fraudulent transactions, security incidents and misuse of our services.

• Comply with applicable legal, tax, accounting and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Courier and delivery companies: To deliver your orders and manage returns.

• Payment service providers: To process and verify transactions.

• E-commerce and technology providers: To operate our website, manage orders and maintain website security.

• Marketing and analytics providers: To measure advertising performance and improve customer communications, where applicable.

• Legal and regulatory authorities: Where disclosure is required by applicable law or a valid legal request.

These parties may access only the information reasonably required to perform their services, subject to applicable contractual and legal safeguards.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

• Keep the website functioning correctly.

• Remember relevant shopping preferences.

• Understand website traffic and customer interactions.

• Measure advertising performance and provide relevant marketing, where permitted.

You may be able to manage cookies through your browser settings or available website consent controls. Disabling certain cookies may affect website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, recordkeeping, legal compliance and dispute resolution.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal retention requirements.

7. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent for optional marketing communications.

• Ask questions about how your information is collected, used or shared.

We may need to verify your identity before processing certain requests. Some information may need to be retained to meet legal obligations or resolve disputes.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services or social media platforms. These services operate under their own privacy policies and practices.

Rozana Luxe is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before sharing personal information.

9. Children's Privacy

Our website is intended for individuals who can lawfully make purchases or use the services offered. We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

10. International Data Transfers

Some of our service providers may process or store information outside Pakistan. Where this occurs, we will take reasonable steps to ensure that the handling of personal information is consistent with applicable legal requirements and appropriate safeguards.

11. Changes to This Privacy Policy

Rozana Luxe may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable law.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Rozana Luxe through the official contact details provided on our website.

We will review and respond to privacy-related requests in accordance with applicable law.