Returns, Exchanges & Refunds

• Our Returns & Exchanges Policy forms part of these Terms & Conditions.

• Customers must contact our support team within the timeframe specified in the Returns & Exchanges Policy to report a damaged, defective, incorrect or incomplete order.

• Products must remain unused, unwashed and unworn, with original tags and packaging intact, except where inspection is reasonably necessary or applicable law requires otherwise.

• Change-of-mind returns, size exchanges and sale-item eligibility will be governed by the published Returns & Exchanges Policy.

• Refunds, where approved, will be processed through the applicable payment method or another mutually agreed lawful method.

• Rozana Luxe will not exclude or restrict any consumer rights or remedies available under applicable law.

Please review our separate Returns & Exchanges Policy before placing an order.